As the preferred luxury custom home builder in Scottsdale and the neighboring communities, many of our loyal and happy customers often refer to us as “Care-A-Lot” Homes rather than “Camelot” Homes. Perhaps this new distinction is because of a design team that always strives to make the home building experience as smooth and enjoyable as possible. And as one of the oldest and most successful family-owned home builders in the western United States, we certainly have an extensive portfolio of custom homes to prove it.
3 Qualities of Excellent Customer Service
A luxury custom home builder must wear many hats. We must ensure that the construction project adheres to a specific financial budget, construction schedule and design concept while maintaining high-quality craftsmanship at all times. At Camelot Homes, we implement three simple qualities of excellent customer service.
1. We listen to our customers.
We believe that the role of architects and home builders is shifting. At Camelot Homes, we feel that the customer is an essential and integral part of the overall design team. We want to hear your ideas and preferences regarding everything from carpeting selections to choosing the door knobs for the kitchen cabinets.
2. We are proactive.
To be a successful luxury custom home builder for so many years requires a high degree of proactivity. We work hard to resolve potential design issues quickly without jeopardizing the move-in date or increasing constructions costs. For many homeowners, the building of a dream home occurs only once in a lifetime. We want the design process to flow as smoothly as possible so that each and every customer has the best experience possible.
3. We are always there for you, even after the close.
Camelot Homes is very aware that owners of newly constructed homes often have questions about the inner workings of a property. When you choose Camelot Homes, you get a luxury custom home builder for life. We’re there for you long after we’ve handed you the keys to the front door.
One size does NOT fit all.
Every homeowner has different preferences regarding the design of their custom home. At Camelot Homes, we begin by offering the customer an extensive inventory of already-constructed model homes to act as a foundation for your final design concept. By modifying the model home to fit your precise specifications, the entire design process is smooth and easy while the customer acquires a custom home that will last a lifetime.
